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> From: Steve Raby
> 
> And without wishing to get into a war about this but, please, a couple
of
> seconds to piss of a customer on the phone, they could just say
> "eeerrrrrrr, yup here it is now" That took me 4.5 seconds (just timed
> myself, got some funny looks too!) I do not believe that a customer
would
> be put off by a couple of seconds.

I guess it would depend on how many screens and how many seconds, Steve.
I don't know about you, but I get real tired of hearing a customer
service rep saying "I have to switch to the other screen, it'll just be
a second".  


> As for costing a company thousands of
> dollars a month by adding two seconds onto a program function, I think
> more time is wasted going for coffee, talking about last nights game,
> discussing the weather, or just staring out of the window, than would
ever
> be wasted by that, not quite as efficient, bit of code.  :-)

This is not an argument.  The fact that OTHER things waste time is not a
justification for your programming adding to the inefficiency.  I hate
to sound pedantic, but this sort of attitude will kill a software
package.

Anyway, this horse is probably pretty dead now.  I've certainly
expressed my opinion clearly enough <g>.

Joe


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