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> At first what you were saying is that some people can't afford a new
> package, budget-wise, so instead they use all custom software.

It does look like I said that.  Sorry.  To make it clearer, we use an
economic incentive "you WILL pay a lot more if you stay on an unsupported
release" to keep customers current.  Those who choose to stay on an older
release (for whatever internal reason) get to use our Custom Software
pricing for maintenance.  They don't tend to want to do that, so instead of
'they all use custom software', think 'a few diehards will be more willing
to pay by the hour rather than upgrade anything at all.'  If the package
does mostly what they need, they're willing to gamble that the hourly rate
will be cheapest.

> What I now want to discuss is:  What defines an OS, in your
> case, as still  supported?

TGTRLS().  For V5R2, this is back to V4R5.
  --buck




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