Re: Dell experiences

While I haven't seen service that exceeded midrange, we should all concede
that we pay a relatively hefty price for the privilege. We know, though,
that it's worth every penny.

That said, Dell's business support has generally been quite good. One time
my laptop hard drive starting making noises signifying impending doom. I
called Dell (Gold support at the time; I think they've renamed it), was
talking to a human right away. No call routing; straight to a tech. Told
the guy my serial number and that I'd run diagnostics already and it
indicated the problem. He bypassed everything else and started taking my
address to cross-ship a replacement drive. Overall it took about 5 minutes
including time to verify address and whatnot.


On Thu, Mar 19, 2009 at 9:31 AM, Burns, Bryan <Bryan_Burns@xxxxxxxxxxxx>wrote:

I was going to say the same thing about IBM. They have the utmost patience
and seem truly interested in solving your problem. It's so nice when they
offer you they direct telephone number too. IBM is the gold standard for
support on both software and hardware. They're just outstanding. They
never hesitate to conference in a colleague if they don't have a solution.
Did I mention their patience?

Bryan Burns
iSeries Specialist
ECHO, Incorporated
Lake Zurich, Illinois

-----Original Message-----
From: pctech-bounces@xxxxxxxxxxxx [mailto:pctech-bounces@xxxxxxxxxxxx]On
Behalf Of David Gibbs
Sent: Thursday, March 19, 2009 9:21 AM
To: PC Technical Discussion for iSeries Users
Subject: Re: [PCTECH] Dell experiences

sjl wrote:

I used to tell everybody that Dell support was second to none. Now I

tell

people that if you buy a Dell /business/ system, their support is second

to

none.

I disagree with that statement in ONE small detail ... (risking the wrath
of the list moderator) ... Dell business support is good, but not second to
none. IBM i support is far better on all respects.

david

--
IBM i on Power - For when you can't afford to be out of business
--

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