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  2. PCTECH
  3. November 2008

Re: HP Monitor program for HP Printers

I would suspect the JetDirect card. That card acts as both the network interface, and as a print server. The problem seems to lie in the print server, that when it's status is checked, it disconnects the existing print jobs (which it shouldn't do.) It all seems to point at the JetDirect card.


Jim Franz wrote:
The HP program is a pc based client that monitors all the HP printer hardware on the win network. I saw it in action when onsite. It lists all the printers, how much paper in each tray, whether online/offline, and has an "alert" function to highl;ight printers with problems. Since the iSeries joblog msg indicates a comm problem, I wondered if others may have run into these comm problems when such a monitor pc app in place.
Strange that only one of many printers has this issue right now and am assuming a printer or Jet Direct hardware issue.
Thanks for the info on the 3426 code.


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