Re: Dell and India -- PCTECH

Do you think this move to control expenses via outsourcing off shore is going to lead to lack of interest in the academic offerings in the technology career areas?

If that happens does it suggest such a shift will lead towards us becoming a third world player in the Technology game and dependent on others as it is for Oil today?

At 10:09 PM 10/7/2003 -0500, Booth Martin wrote:

I am cynical.  It would be my belief that Mr Dell has as many Administrative
Assistants as are needed to provide a "personal touch" to their customer
relations.
I am curious... did the person mention if she's ever seen or met Mr. Dell?
Or the continent she lives on? North America? Europe? Asia?
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Booth Martin http://www.MartinVT.com
Booth@xxxxxxxxxxxx
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-------Original Message-------
From: PC Technical Discussion for iSeries Users
Date: Tuesday, October 07, 2003 9:50:07 PM
To: PC Technical Discussion for iSeries Users
Subject: Re: [PcTech] Dell and India
At least your voice was heard by the big guy himself.

James Newman wrote:

>Several months ago I posted a message regarding an exchange I had with a tech support supervisor at Dell regarding not being able to understand their tech support people, who had a very heavy Indian, Pakistani, etc. accent. The supervisor suggested that I might want to consider paying for Dell's Gold support, to which I replied that it was rather insulting to pay for tech support when I purchased the computer only to find out that if I want tech support in my own language (English), I'd have to pay extra. > >Someone who shall remain nameless passed along Michael Dell's email address to me. I emailed the tech support supervisor's comments to Mr. Dell. Today I received a phone call from his administrative assistant. The main comment she made was that the supervisor had been corrected and that the gold support put you directly in touch with an MCSE rather than the "front line support". She said Dell had global support options and that this was done to make them more competitive. I said that I wasn't necessarily making the America First" argument, but rather suggesting that wherever the support person was located didn't matter as long as they were fluent in my native tongue - English. I further pointed out that lots of IS professionals had the same complaint with Dell. She then said most people were very happy with Dell's tech support. I suggested that she attempt to call the regular tech support number that the rest of us use to see how bad it is. > >While she was polite and our conversation was cordial, I don't think I made any headway.
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