× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.


  1.  Home
  2. PCTECH
  3. October 2003

Re: Dell and India

James,

>tech support people, who had a very heavy Indian, Pakistani, etc. accent.  

FWIW, more than likely many of the (non-Gold) support people for Dell are in the
Phillipines now.  I know that because Dell outsources at least part of the
support to a firm which had built a several hundred seat call center in the
small community where I live, becoming a rather major employer for the area in
the process.  I had numerous friends who took jobs there in different
capacities.

The call center no longer does support for Dell.  Instead the company recently
built a 1600 seat call center in the Phillipines.  Note that from what I
understand, it was not Dell who outsourced offshore.  Dell was already
outsourced; it was the other company which moved offshore.

Doug

As an Amazon Associate we earn from qualifying purchases.

This thread ...
Replies:
Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.