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Mike wrote:
Has anyone taking a step back and determined what their requirements are
for application/system documentation?
We tried the 'one size fits all' at my last place and it was not good.
We ended up with a very large document that was very difficult to
navigate and understand. Web applications had empty 'Report headings'
sections, and reports had empty 'URL' and 'Menu path' sections, etc.
I lobbied to try an expert system (flowchart/guided checklist) but left
before any movement was made in that direction. The help desk at my
current place is like yours. Informal notes, OJT and osmosis.
--buck
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