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Omigosh! I just got done placing a service call (with IBM no less) where the person I was speaking to had a speech impediment! I kid you not. In trying to give me the reference number, which began with 'one three' he finally gave up and had to say 'thirteen'. I'm sure he's a fine individual who seemed rather intelligent, but wouldn't you think clear speech would be an 'essential requirement' of his job?
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