Re: Collecting data for article on Software Migration on new Hardware

Rob,

Why should there be back maintenance or a penalty to generate a new license key? We're not talking about someone getting a new version of the software. We're talking about updating some paperwork/database for something they have already paid for and would like to continue to use. The software company did not provide the maintenance services nor the updates, so why would those charges be fair to the customer?

-mark

On 8/19/2016 8:39 AM, Rob Berendt wrote:

I think those who have dropped support from their vendor and still expect
freebies or the users who have continued maintenance to be penalized for
doing so are wrong. IOW, if you dropped maintenance on your ERP package
and you now want a new key for the new hardware do not be surprised if
they want back maintenance plus a penalty. Better they should "rape" the
people who didn't write them a check for a long time and probably won't
after this upgrade than they should "rape" those who dutifully pay their
maintenance.

Does the fact that someone dropped maintenance on a software contract show
up as a red flag during a SOX audit? It should. Look at the potential
liability they've exposed their company to if their existing hardware dies
and they need to run it on new hardware.
Having recently been purchased by a public I can see how that would easily
be in there, with all the rest of the pain we're going through.


Rob Berendt