Re: IBM iAccess Client Solutions - timeout error MSGSOCK007

Unfortunately, it isn't even connecting the first time around. The computer
is already set to not sleep.

I am going to try applying the latest service level update and see if it
resolves the issue. This was a new install done just last month so I believe
it's up to date but will confirm.


On 6/7/16 9:19 AM, "Glenn Gundermann" <glenn.gundermann@xxxxxxxxx> wrote:

Hi Ashley,

As I wrote Jon back a week ago on the other thread...

I found my

ACS 5250 was timing out. I opened a PMR and it turns out ACS

doesn't keep the

computer active so the computer goes to sleep and the

connection is ended.
My

issue was resolved by going into Control Panel > Power Options > Never

put the

computer to sleep.

Yours truly,

Glenn Gundermann
Email:

glenn.gundermann@xxxxxxxxx

Work: (416) 675-9200 ext. 89224
Cell: (416)

317-3144

On 7 June 2016 at 09:12, Ashley Dean Myles

<adean@xxxxxxxxxxxxxxxxx> wrote:

Greetings!

I have a semi-retired sales
executive that I set up with a Lenovo Windows
10
laptop and the latest
release of IBM iAccess Client Solutions (5250
terminal
session). She is
connecting through a Cisco VPN and had no issues for the
first two weeks ­
it was fast and reliable.

Last week, she got an error from iAccess
³MSGSOCK007 ­ could not connect²
and the only reference to this code was in
previous posts to this list
group. Unfortunately, that thread did not have a
solution or clue to what
this error code means. Each successive attempt to
connect (even with new
sessions with new session names) fails with the same
error code. We do not
use SSL and I have no issue connecting via other
devices using VPN and
identical session and login information.


--

Best regards,

Ashley Dean Myles
Chief Business Development Officer
Bob
Dean Supply, Inc.
2624 Hanson Street
Fort Myers, FL 33901
(800)
282-8378
(239) 332-1131
(239) 332-7746 Fax
www.bobdeansupply.com


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