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  3. April 2016

Re: Possible automated troubleshooting

On Tue, Apr 5, 2016 at 10:45 AM, Rob Berendt <rob@xxxxxxxxx> wrote:
Ok, the problem with record_lock_info is you cannot assume a two user
company. If you have multiple rows locked how do you know to call Susie
and say "Can you pause your Ebay shopping long enough to finish entering
through that screen and release the lock?". Sure, if you already know the
RRN you're looking for it's easier but in actuality you mostly don't.
I did an update chain to item number XYZ
Record was locked.
IDK the RRN.
JOBLOG_INFO tells you that the record is locked by job
123456/SUSIE/HERPCS1
RECORD_LOCK_INFO tells you there are three records locked by three
different jobs.

Thank you, that was a good explanation.

John Y.

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