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A suspected hang ranks a 'sev 1 - system down' call to IBM support. They
could have helped you with a number of things.
1 - Determining if it really was hung.
2 - Determining short term corrective actions. Like cancelling the job vs
powering off the lpar.
3 - Determining long term corrective actions. Why did it hang in the
first place?

Granted, calling IBM directly after hours may get you someone who's grasp
of English isn't the best. And if they take any notes at all they will
only record every third word you said. This is why I always try to enter
my problem online giving as many details as I can. Then, if it is really
urgent I call IBM right away and get them to update this new pmr I
created. This helps to minimize the time wasted with explaining the
ticket to an insignificant.


Rob Berendt

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