Re: Remote Viewing/Assistance products -- MIDRANGE-L

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Teamviewer

On 8/16/2012 6:06 PM, Carl J Novit wrote:

We use GoToMeeting as do many people on this list.

Thanks,

Carl Novit
Vice President
Extension: 7708

On the Web

From: Michael Ryan <michaelrtr@xxxxxxxxx>
To: PC Technical Discussion for iSeries Users <pctech@xxxxxxxxxxxx>,
Midrange Systems Technical Discussion <MIDRANGE-l@xxxxxxxxxxxx>,
Date: 08/16/2012 11:48 AM
Subject: Remote Viewing/Assistance products
Sent by: midrange-l-bounces@xxxxxxxxxxxx

Any recommendations on remote viewing/assistance products? I need a
product that allows a support person to see the user's screen. It will
usually be a 5250 session with emulation, but it would be good if it
was anything on the client. And therein lies the rub...multiple
different clients - OSes (Win 7, XP, embedded XP). I know of Windows
Remote Assistance. I'm also thinking of things like GoToMyPC or
GoToMeeting. I'd like the support person to be able to 'take over' the
client session as well as view it.

Cross posted to Midrange because I need to be able to see 5250
sessions, and I understand RemoteView won't work on R71.

Vendors can contact me off-line.

Thanks!

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