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RE: HP support of IBM Power hardware



fixed

I have a picture of an IBM CE and a Maytag repair man sitting around
playing scrabble. (It the Westinghouse repair man who was bored all of
the time, no?)

Paul Therrien
Ext: 551

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Wednesday, March 07, 2012 1:42 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: HP support of IBM Power hardware

Brad,

I was talking to an IBM BP guy (former IBM Systems Engineer) a few weeks
ago, and he told me that except in the great big shops, there are almost
zero IBM employees doing hardware maintenance anymore.

They've either retired, or were RIF'ed. Many have gone to work for
outfits like HP. The Silverlake product family has gotten so reliable
that there's just no need for a big staff of "mechanics" standing by,
not to mention that most of the moving parts are now customer
installable.

Paul Nelson
Office 512-392-2577
Cell 708-670-6978
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of bll1981
Sent: Wednesday, March 07, 2012 1:26 PM
To: midrange-l@xxxxxxxxxxxx
Subject: HP support of IBM Power hardware

All,

I realize this may sound radical to the iSeries community, but my
company is

exploring a hardware maintenance contract change to HP. So this will
mean all the hardware maintenance support functions for our Power5/6/7
systems would now be handled by HP, not IBM (hardware only). I have my
own feelings about this, and I am sure you all feel the same.
Regardless, I am just trying to poll the community for any other
customers who currently use HP for their IBM i hardware maintenance
support. If so, please give me a little feedback relative to HP's
performance vs. traditional IBM hardware support.

Thanks,
Brad
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