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The SDMC is setup to phone home. It's a matter of what it monitors. Per IBM
SDMC support, VIOS should be configured to report to the SDMC. The
error/problem would tagged in such a way that the SDMC would know it should
report/forward the error to IBM.

Now the trick is to get VIOS support to even say VIOS can/will/might call
home or forward to the SDMC etc. Opened a SEV2 ticket noon last Friday with
VIOS. While I have had a couple of callbacks from the VIOS folks on this
ticket, we have gotten virtually No Where. Not impressed with VIOS support
on this matter.

On the reverse, I opened a SEV2 ticket with SDMC support and got quick
support and answers.


On Tue, Jan 10, 2012 at 4:53 AM, Jack Kingsley <iseriesflorida@xxxxxxxxx>wrote:

Kirk, do you find a service agent setup within the SDMC?? On HMC it is
under Service Management.

On Mon, Jan 9, 2012 at 6:49 PM, Kirk Goins <kirkgoins@xxxxxxxxx> wrote:

Currently I have a Power7 E4B running VIOS with 5 IBM i partitions. All
disk is native, either in the CPU or in an EXP24s. IBM i sees the drives
basically as SAN drives with no protection. VIOS was used to build and
manage the Raid sets. So IBM i will probably never call home about a
failed
disk. Now my SDMC will also probably never call home for a disk failure
on
it's own as it typically only monitors for platform related errors not
individual I/O devices. IBM seems a little lost as to if VIOS can
actually
call home when an HNC or SDMC is involved.. anyone actually have VIOS
configured to call home?

Thanks

--
Kirk
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