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I don't remember the specific error I have gotten in the past.. but CA used
to throw a licensing error if the when logging on the JOBD in the user
profile could not be found. The system through other straight telnet clients
or dumb tube would just have a log entry saying it could not find the JOBD
and was using QDFTJOBD...

If possible have use a different PC to login from, or have them simply use
windows Telent ( You may have to enable it in Windows7 )and then check their
joblog.

On Fri, Oct 21, 2011 at 9:19 AM, Lindstrom, Scott R.
<slindstrom@xxxxxxxxxx>wrote:

Out of hundreds of Windows 7 PC's all running the same install of CA6.1 SP
SI35607 I have only two users that cannot signon. They get the error
message "CWBLM0011 - an internal license has occurred rc=6211".

I have been researching this for days. A lot of the old hits seem to apply
for releases before WIN7. For WIN7 this looked promising but did not fix
the problem:


In order prevent Client Access from using IPv6, we had to add the following
system (not user) environment variable:

Variable: CWB_IPC_NOIPV6SOCK Value: Y

The tech at the remote site did open the history log service viewer and
sees the following chain of events:


* The PC connects to the IP address of the AS400 on port 449
(as-svrmap)

* The PC connects to the IP address of the AS400 on port 8476
(as-signon)

* Five occurrences of this message are then logged:
CWBCO1003 Sockets error, function select() returned 10038

All I can find out about this error is " Socket operation on non-socket "
which doesn't help me.

Any thoughts on what else I can look at?

Scott Lindstrom

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