What options are out there to use advanced call routing based on values
from an iSeries database?
We have a very old analog / DOS based IVR solution with RS-232
connection to our iSeries that I would like to replace. I am looking
for something we can attach to our PBX via T1/PRI receive the DNIS and
ANI, pass it to our iSeries or query our iSeries database via a stored
procedure, then route the call to the appropriate ACD path.
Preview or Dial on Demand would also be nice but not required.
We are running V5R4M0 and the PBX is a Mitel SX-200 Operating with Call
Control 34.2.7.4
Chris Bipes
Director of Information Services
CrossCheck, Inc.
