Advice on getting support form IBM

I have been doing a lot of work recently using XML4PR and have uncovered one
or two problems with it.



Mainly involving methods on C++ objects that have not been wrapped into the
procedural version.



I have managed to work round all of them, but one has left me feeling
particularly worried.



When writing out to a memory buffer there is no method to get the length of
that buffer, so I am relying on that buffer being null terminated (which
the docs don't specify it will be, just that the buffer grows when it needs
to).



The C++ object underneath has a method called getLength I just can't call
it, as there is no procedural wrapper.



I have never had to deal with IBM support before but want to ask them to
either confirm it will always be null terminated or to wrap the getLength
method in the XML4PR.



Does this sound like the sort of thing that could be raised as a PMR or is
there some other medium I should use.



Sorry if this sounds a bit naive but in the 3 years I've been an iseries
developer everything has just worked, so I've never needed support from IBM.




Thanks for any guidance.



Neill