Re: New 520 - Does the OS come pre-installed?

The folks in the "p" group could learn a lot from the "i" folks, that is for sure. You are much better off starting the troubleshooting with the "i" folks, even if you are convinced it is a HW or VIOS issue (for us few folks on blade). The thing I learned (quickly) was that calling the SupportLine, even on VIOS (which is basically AIX) would get much better follow through.

IBM i support is top notch. Once they lose that, the i is doomed.....

Pete


Vern Hamberg wrote:

Aaron

You're a customer - anything is OK to ask - seriously. And I've had experiences like Rob - they stay with you until it gets right. Or they want to send you to ConsultLine, but they have sat with me to set up remote support - electronic service agent or whatever. Always thorough.

Vern

Aaron Bartell wrote:

[Aaron looks at his bleeding head in the mirror and realizes Rob is right]

Would IBM support also walk me through the process of adding my "hot swap"
drive to the 4 drive array and doing a reinstall of the OS? I admittently
only call IBM when a customer of mine has issues, and that is usually when
Apache or SSL is causing headaches. I don't know what is a "ok" thing for
me to ask of them.

Aaron Bartell
http://mowyourlawn.com


On Mon, Nov 2, 2009 at 8:29 AM, <rob@xxxxxxxxx> wrote:

Jeff,

When this happens, don't beat your head into the wall like Aaron. Call
IBM. I did just that while doing some side work helping set up a box with
Lan Console. They talked me through a lot. Try it yourself but as soon
as you get stuck, call. Since the documents refer you to nonexistent web
sites and stuff, it shouldn't take long to get stuck.


Rob Berendt
--
Group Dekko Services, LLC
Dept 01.073
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com