Re: How to get support for i on blade

90% of the work configing the js12 is VIOS and AMM related. Firmware
related issues are handled by BCS hardware support. AMM connectivity
is a grey area, just call software support and stick to your keywords:
AMM BCS. I strongly recommend you hookup a system console and
keyboard. The BCS is not plug and play. You have to do your reading.
Or just stay on the phone with the techs until each milestone is
achieved.

-Steve


On Mon, Oct 6, 2008 at 10:57 AM, Pete Helgren <Pete@xxxxxxxxxx> wrote:

Yeah, I know, call IBM support. But it isn't that simple. It's what to
say when first connected to a support person.

For those folks who have i running on a blade (a small # at this point),
what has been your "strategy" in calling IBM support? Do you just say
i5/OS and leave it at that? How about hardware? Do you say "I am on a
Blade running Power"?

I have a feeling I am going to enter a no man's land when I call about
this problem in starting i5/OS on the blade, so I'd like your counsel.
I could have a problem with the way I configured the BCS (running AMM).
I could have an issue with VIOS on the blade (since I haven't been able
to get to it) There might be an issue with the modules in the BCS.

So, for anyone who has been brave enough to call IBM support on a blade
issue, where did you start? My gut tells me this is a BCS issue but as
soon as I mention "IBM i 6.1 on Power" as the OS I am sure that
whoever I get will want to transfer to another group.

Any wisdom you may have, BEFORE I enter the abyss, would be helpful.

Pete Helgren

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