Thanks, Vern.
I did find something there, and then I condensed it way down. I will
paste it below.
Don
IT Assessment/Planning/Development - FEEDBACK survey
GOAL: To build the ideal IT Organization
Please rank any item you perceive as a problem with a 1 , 2, or 3.
(Blank = No problem; 1 = LOW; 2=MEDIUM; 3=HIGH)
Difficult for staff to learn new technologies. preoccupied with daily
fire-fighting drills
Tactical, not strategic, approach
IT shops are organizing based on particular technologies, i.e.,
Mainframe, AS/400, NT, UNIX, etc.
Irrational organization structure. responsibility without accountability
Database Administration is not centralized
Re-inventing the wheel. wasted resources
Increased costs for maintenance and upgrades for software
Lack of management resources
Lack of a process to market and sell IT services
Lack of defined metrics for measuring effectiveness
Lack of a balance between standards and flexibility
Lack of a process to gauge internal customer productivity
Lack of definition of what is mission critical and levels of importance
to the business - prioritize
IT management not effectively managing customer expectations
Lack of communication about decision making at the Manager level
Lack of coordination between end-users and support group
Unclear centralized ownership along with scattered responsibilities of
technology and process
No internal QA Process for IT
Too many technologies deployed that cannot be effectively supported
Lack of coordinated responses to problems with appropriate escalation,
or inability to respond
Not enough staff to cover all support requirements
Lack of enterprise-wide System Management and monitoring tools
Enterprise-wide Change Control notification process ineffective
Lack of clearly defined roles and responsibilities throughout enterprise
Poor communication within organization on all levels-barriers, walls
between groups
Lack of Hardware Management process
Lack of respect for IT from customer base
Customers driving technology decisions more than they should
IT not seen as a strategic business partner
Customers circumvent call process (call who they know, or who will give
them answer they want)
Ineffective Problem Management or lack thereof
Lack of Testing or preproduction environment
Need to do a better job of getting the technical resources aligned with
business drivers & requirements
Lack of mission and goals of IT as a whole, and the communication of
goals & mission
Ineffective Project Management and resources
Lack of a process to benchmark services
Lack of centralized, empowered Project Management methodology/process
Unclear decision making process, inputs, parameters
Philosophy to say "yes" to customer regardless of their demands;
Customer perception is the inverse
Overreliance on consultants
Lack of a security policy and staff to manage security
The centralized IT group is perceived to be in a glass house/ivory tower
environment
Lack of standards and adherence to standards throughout the
infrastructure/enterprise
Lack of an effective Architecture/Planning function to design the proper
infrastructure
Lack of internal and external Service Level Agreements
Lack of a Disaster Recovery process
Lack of Production Acceptance process to transition mission critical
applications from development
-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of
vhamberg@xxxxxxxxxxx
Sent: Monday, June 09, 2008 3:48 PM
To: Midrange Systems Technical Discussion
Subject: Re: IT department feedback
Don
I just googled "it assessment" and found some things - maybe they can be
useful - one of the first ones was how to report your findings.
HTH
Vern
-------------- Original message --------------
From: "Don Cavaiani" <dcavaiani@xxxxxxxxxxxxx>
I am looking to "poll" some key Department managers seeking feedback
regarding our System i, our ERP software, and our IT Department
effectiveness.
Does anyone know where to find a sample survey of this type which I
might use as a basis?
Thanks,
Don
Don F. Cavaiani
IT Manager
Amerequip Corp.
920-894-7063
"It's amazing what you can accomplish if you don't care who gets the
credit."
Harry S. Truman
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