× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.



I also concur - I don't know better support than IBM's on the iSeries - once you get to Rochester. And I hope it is the same on the other 3 platforms. As a partner, we also have a fantastic dedicated team that gives support to development partners - awesome guys.

I'm also glad to see that IBM finally can use some kind of web meeting - I've not had that opportunity yet, and I know how much faster things are resolved when I can see what our customer sees - it has to help IBM just as much to see the "truth" and not what I'm trying - often inadequately - what I'm seeing and doing.

Vern

At 08:24 AM 12/19/2007, you wrote:

IBM support is the best in the business. On many occasions the support team member has given me his direct line phone number in case I had follow-up questions. And what other support organization CALLS YOU back to see how you're progressing with your problem? IBM is the only one I know of!

I just finished a PMR with IBM which, although it was the longest lasting PMR, was also indicative of the quality of Rochester support. This was a Service Agent issue on a partition and required changes to firewalls, default routes, PTF's and service agent configuration. Alan Crane from IBM spent a couple hours on this and went as far as connecting to our system (using "Assist on-site", IBM's form of WEBEX) a couple times. The support on this PMR couldn't have been better.

Bryan Burns
ECHO, Inc.


As an Amazon Associate we earn from qualifying purchases.

This thread ...

Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.