RE: HMC Support

Al,

There's a scanning electron microscope on Craigs list for sale for $16k...
That should work for ya... :)



-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Al Barsa
Sent: Monday, October 29, 2007 12:45 PM
To: Midrange Systems Technical Discussion
Subject: RE: HMC Support


It would be really nice if IBM could somehow deposit (like in a data area)
a list of HMC serial numbers for the HMC's that support that serial number.
The physical serial number on the HMC is too small for anyone over 40 to
read.

This would require a refresh procedure of some sort.

Al

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

"i" comes before "p", "x" and "z"
e gads

Our system's had more names than Elizabeth Taylor!

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com
http://www.as400connection.com




"Burns, Bryan"
<Bryan_Burns@Echo
-usa.com> To
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cc

10/29/2007 10:17 Subject
AM RE: HMC Support


Please respond to
Midrange Systems
Technical
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<midrange-l@midra
nge.com>






I called them on Friday and she asked for the serial number of the HMC and
whether it's a CR2 of CR3. I told her I didn't know the SN and have no
idea what a CCR is. She said it's okay and asked for the SN of the 9406-520
and it got handled the usual way - PMR number and live transfer - even
though I was connected to the HMC group.
Thank for all the replies.
Bryan Burns
ECHO Outdoor Power Equipment

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Al Barsa
Sent: Sunday, October 28, 2007 11:06 AM
To: Midrange Systems Technical Discussion
Subject: Re: HMC Support



It the "correct" answer according to IBM.

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

"i" comes before "p", "x" and "z"
e gads

Our system's had more names than Elizabeth Taylor!

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com
http://www.as400connection.com




"davidson_l"
<DAVIDSON_L@POPMA
IL.FIRN.EDU> To
Sent by: midrange-l@xxxxxxxxxxxx
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Subject
Re: HMC Support
10/28/2007 07:50
AM


Please respond to
Midrange Systems
Technical
Discussion
<midrange-l@midra
nge.com>






Guess it's not the *correct* answer, but when I call Support
with an HMC problem, I give them the serial number of the
HMC and the release of HMC code. It works for me.

4. Re: HMC Support (Al Barsa)
message: 4
date: Sat, 27 Oct 2007 02:09:07 -0400
from: Al Barsa <barsa@xxxxxxxxxxxxxxxxxxx>
subject: Re: HMC Support


The "correct" answer it to get *ANOTHER support line
contract on the HMC, which you *ALREADY pain too much for.
Otherwise lie your way into the system, and then get
transferred.

Al

If I call the support line for help with the HMC and the
operator asks whether the problem is with the base
operating system as they always do, I should say no;
correct?

Bryan Burns
IBM Certified Specialist - iSeries System Command

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