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  3. October 2007

Re: Mysterious "contact your hardware service provider now" message

Dean Boyle wrote:
It depends on how you pulled the disk units out. Did you follow the correct
procedures to replace the units or just pull the units out? It sounds like
your disk IOA still has some data in it's cache for disks that are no longer
on the system. If this is the case and you can't put the original disks
back into the system, you'll need to drop your box to DST and follow the
procedure to Reclaim the IOP Cache Storage....be aware that this often
requires the ASP to be cleared as part of the process.

There's nothing of any real value in the user ASP.

And my procedure was:
(1) drop the system to DST.
(2) remove the pair in question (the bad drive and its mate) from the configuration
(3) bring the system back up, for the sake of availability
(4) remove the pair using SST Concurrent Maintenance.


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