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Joe,

Unfortunately you are on the right track by following up through the folks that sold you SWMA. THEY will have to chase the chain of paperwork until they find the broken link. Do not let them off the hook until you get the keys and codes you need. They are supposed to make a buck or three selling you that stuff because they have to support you when it's not right. Currently it is not right.

Once the chain is fixed you'll get stuff fixed rather soon, often same day even. Trust me, slamming your head into the entitlement folks over and over only feels good when you stop, they do have the 'infinite hold' button and I sometimes think they hold their finger close to it for just such an occasion.

- Larry

Joe Pluta wrote:
I would have thought the hard part was getting the system fixed, but no, the
hard part is getting that 12-digit "Unique Serial Number". IBM entitlement
says I'm not entitled, even though Software Delivery and Fulfillment sent me
my software (including 5733UX1, SW MAINT 1-YEAR RENEWABLE).

The entitlement guy said I have no software subscription, and that "just
because IBM sent the software to you doesn't mean you're entitled to it."
Right about then I responded in a less than cordial way and he put me on
infinite hold.

After 15 minutes I started contacting other people and nobody can seem to
find the SWMA, so I have to go back to where I originally ordered V5R4 for
this machine (and authorized the $600 for my SWMA). But I'll tell you what,
the folks at entitlement (if the one I talked to is any measure) are a
surly, surly bunch.

Joe




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