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HEY, HEY, HEY - what's wrong with people from Minnesota :-) Alan Shore NBTY, Inc (631) 244-2000 ext. 5019 AShore@xxxxxxxx midrange-l-bounces@xxxxxxxxxxxx wrote on 03/20/2007 01:06:54 PM:
What I enjoy is talking about support issues with a group of programmers from India (naturalized Americans now) that I work with in New Jersey. They complain that they have to switch to Hindi to understand what these folks are saying and then, even in the native language, still having to deal with folks who don't know what they are talking about as they work the "script". I don't suffer from Xenophobia. I just want to talk to someone in my native language who can clearly understand what I am saying and solve my problem. I don't care if they are from India, or Mexico, or Minnesota. I know some folks who shouldn't be on the phone and they are native English speakers. Phone support is difficult to do well and nearly impossible to do VERY well regardless of background or location. I just wish that, since these folks are usually my last resort, they would represent the excellence of the company I contact rather than the bare minimum needed to meet their support obligations. Pete Helgren Vernon Hamberg wrote:I admit frustration when dealing with IBM support - but the language issue one is less of one for me - consider the international flavor of IBM - at Rochester alone there are all kinds of nationalities represented, and any of them could be on a support desk. So it behooves us insular Americans to clean the wax out of our ears and listen better - sorry for the soapbox. But I do find it silly when outsource teams in India use names like abraham and george, to make americans more comfortable and accepting of them. Oy oy oy! Or better said here in Minnesota, Uffda! Vern At 09:39 AM 3/20/2007, you wrote:I'm guessing, but I think the call centers in Brazil only work with North American customers. This is another weird aspect of this customer support methods used by IBM. Rubens Lehmann wrote:Many offices in Brazil for accounting functions? Guess they work only for foreign calls, locally they aren't much
better
than Joe explained...-- This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
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