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  3. December 2006

Software support options when you don't have an IBM contract

All,

Besides this list ;-), what are the options for software support when
you don't have an IBM support contract?

Our current contract is expiring, and since we are moving off the
iSeries during the next year, management is considering not renewing.

I assumed IBM offered a pay per incident option for support but
apparently that isn't the case. You can report defect for free, but
other than that IBM apparently doesn't want to talk to you.

This is the first time I've ever even thought of living without a
support contract.

Thanks,

Charles Wilt
--
iSeries Systems Administrator / Developer
Mitsubishi Electric Automotive America
ph: 513-573-4343
fax: 513-398-1121

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