RE: Random problem printing PDF files generated on iSeries

Thanks

At least now I know I am not going crazy.
I have had it happen to me once recently
I have had two different customers have it happen to them
But it is so rare I cannot force replicate it.

Never is it consistent enough to track down the cause.
If the PDF file is closed and reopened it works
I wanted to send the PDF file to Adobe but if they open it
and it works then what?

But I have never seen or heard of it happen from PDF files
on the PC, only from PDF file from the 400 in the IFS

Were you PDF files from the 400 or PC?

Allen




-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Rick
DuVall
Sent: Wednesday, October 11, 2006 5:32 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: Random problem printing PDF files generated on
iSeries

Hi Allen,

        Just to verify your experience, I have had a similar
experience.  I
tried a lot of things without a definite fix.  It did
however just stop
happening. (knock on wood)  Sorry I can't be more help...

Regards, 

Rick DuVall
Systems Manager
Dealer's Auto Auction of Okc
1028 S. Portland
Oklahoma City, OK 73108
(405) 947-2886
rick@xxxxxxxxxx 
http://www.nothingisreal.com/dfki/no-word

On a rare occasion when the user prints (from adobe acrobat
reader) all the characters on the page are garbled up.

The correct number of characters are printed and they print
in the correct
location but it is totally unreadable because the characters
are 

Randomly transposed.

And this happens rarely and it's not specific to one PDF
file

 

The user can select to print again (still has file open in
Acrobat Reader)
and it may print garbled again or it may print fine.

The users know if the page is garbled to just print again
until it prints
fine (usually takes 3-4 prints).

Then everything is fine for weeks.

 

All of this without closing Acrobat Reader.

It happens on different printers (not strictly occurring on
a specific
printer)

 

Anybody ever seen anything like this?

 

Allen