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Yeah, I forget the name of the person at IBM (Terry Barry?) who put together the support search site. He managed to pull together over 70 IBM information sources into that thing - it makes finding things in InfoCenter almost painless.

I agree about how hard IBM makes things to find almost anything - who would think to look for videos and such under a "Resources" moniker? Not I, for sure.

Somehow Microsoft has, generally speaking, done a lot better job, IMO. Much easier navigation.

Oh, well!

At 07:01 AM 8/24/2006, you wrote:

I agree the Support Search is different. The docs must have their own
keywords or search phrases. My problem is with the general ibm.com site
jim

----- Original Message -----
From: "Vernon Hamberg" <vhamberg@xxxxxxxxxxx>
To: "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxx>
Sent: Thursday, August 24, 2006 1:45 AM
Subject: Re: ibm dot com search in System i pages


> Jim - I find the search at the iSeries support page to be far
> superior to anything else on IBM's sites - it shows that someone at
> IBM can do it right - give it a shot.
>
> At 09:31 PM 8/23/2006, you wrote:
>
>>I have never been a fan of IBM's website search, often not finding
>>what I know is there.
>>I was looking for the page of IBM ads  with customer's talking about
>>how much they love the iSeries (System i) for a specific ad. I tried
>>the customer's company name (a single word that would be fairly
>>unique, no special characters - not found. I tried the Business
>>Partner's name and the search result page had 9 links with a short
>>paragraph under each link. But none of the paragraphs had much to do
>>with the BP, and it made it appear this BP was responsible for what
>>many other companies had done, and linked them to other customer
>>stories they had nothing to do with. Someone's web crawler had
>>lumped and scrambled much of this together into semi-sensible
>>phrases that were very wrong. Did the view-source for the page and
>>html was normal and not at all like search results.
>>I tried several other search attempts and either got no search
>>results (for names that are clearly on the page) or scrambled
>>descriptions.
>>It's kind of sad when one of the biggest e-commerce companies in the
>>world can't do "search".
>>jim
>>--
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> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
> list
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