RE: Opinions wanted....

Barbara's paper can be found at www.opensource400.org/callc.html

I'm currently exploring the situation with the vendor, but it's a slow
process.  I'm just wanting to know if my expectations are wrong in this....


Eric DeLong
Sally Beauty Company
MIS-Project Manager (BSG)
940-297-2863 or ext. 1863



-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Rich Duzenbury
Sent: Wednesday, February 15, 2006 2:28 PM
To: Midrange Systems Technical Discussion
Subject: Re: Opinions wanted....


On Wed, 2006-02-15 at 11:45 -0600, DeLong, Eric wrote:

> Barbara Morris' excellent
> document "Converting from C prototypes to RPG prototypes" gave me the
> answers I needed to correct the prototype issues.
Is this in the archives somewhere?  I'd like to review this.

> 
> Here's the issue....
> I called this vendor to get support on the runtime issues we were seeing
> (before I found and corrected the prototypes).  This vendor provides
support
> for end-user issues, and installation issues, but does not offer support
to
> developers and the issues relating to the use of this SDK.  I'm a bit
> alarmed by their lack of support to developers, since this product is sold
> as an SDK, which implies that it is supposed to be use by developers.  I
am
> currently trying to determine if there is any way I can obtain the level
of
> support I need for the next time that I have issues like this.
Very strange.  You would think a code library would have loads of
documentation, as well as a helpful developer or two to help you out
with the 'clue' factor.  Closed source, I take it?  Can you step through
the library code in debug at least?

I suppose all you can do is read the support contract, and then ask for
a written copy of their support policies prior to purchase.  You could
ask to review the library documentation prior to purchase to see if it
looks adequate.   

I assume you went up the ladder to management.  The squeaky wheel and
all...

Regards,
Rich