RE: Concurrent maintenance on i5 520 disks

> Had a customer with a disk that failed in a RAID set on their i5 model
> 520.  Service Director/Agent  sent in problem log entry, IBM hardware rep
> showed up with disk to do concurrent maintenance, went into SST, flagged
> the failing disk to get the light to blink  -  pulled the wrong disk and
> system went down.
>
> Just wondering if anyone else has experienced this?
>
> Now I can't assign 100% of the blame to the hardware rep.  Some (a lot?)
> of the blame for this has to go to the engineers who designed the
> packaging for the 4326 (35GB) and similar disks for the 5xx
> models.  It is
> an ABSOLUTELY AWFUL design as far as the placement of the LED
> light on the
> drive goes.  The light is so far away at one end of the disk that it is
> very easy to become confused and think the light is for the next drive.

Have an i5 520.  Have not had any drive failures.  I take it the LED is at
one end, and you remove it from the other end?  They should have had a CE in
the lab.  I'll bet that would have been pointed out right away.

If it happens to us (God willing, no) maybe I'll suggest we shut the system
down for the switch . . .

Thanks for the heads up.

--
Jeff Crosby
jlcrosby@xxxxxxxxxxxxxxxx
Opinions expressed are mine only and not necessarily the views of my
company.  Unless I say so.