RE: MIS Departmental improvements

The user is the most important part of the puzzle.  I would say develop a 
language where the user and MIS department meet.  A lot of time we use words 
that do not mean anything to them.  They have a problem and want to know when 
it will be solved.  They want to go across the street and we want to explain to 
them the inside of how the signal light works. Get them across the street, and 
see how nice they can be.  Explain to them what is considered not working.  I 
had a user who was trying to enter data.  The file was lock, so the could not 
enter the information.  After trying for about an hour the user decided to 
contact the support line and found that we were doing updates.  May rule here 
is if you smell smoke than we have a fire, contact the IT department.  Don't 
wait until you see the flames.  

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx]On Behalf Of Booth Martin
Sent: Wednesday, October 06, 2004 1:17 PM
To: Midrange Systems Technical Discussion
Subject: Re: MIS Departmental improvements


Some would say "shoot the users"  but not me.   

 

I would look to match expectations with reality.  An assessment of where the
deltas are would be step one, and then do what can be done to move
expectations into alignment with reality.  Are users expecting too much? 
Too little?  Does MIS expect user skill levels that just will never occur? 
Is MIS pandering to the lowest possible user skill level, and therefore
boring the average user, and causing errors through carelessness?



---------------------------------

Booth Martin

http://www.martinvt.com

---------------------------------

-------Original Message-------

 

From: Midrange Systems Technical Discussion

Date: 10/06/04 11:12:40

To: Midrange Systems Technical Discussion

Subject: MIS Departmental improvements

 

 

 

What would you do (or have done) if you could to make your MIS the best
technical and service delivery entitiy in your eyes as well as in the eyes
of your users? I am interested in both AS/400 Centric as well as related
products and platforms.

 

 

 

 

 

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