Re: MIS Departmental improvements

The first would be to change the corporate culture that some companies 
have in which IS is just an expense.  IS is one of the four pillars of our 
company.  The VP of IS sits in on each divisions strategic planning 
sessions.  And has been known to attend periodic PPR's or Plant Progress 
Reports.

Everyone in systems has gone through the course "Seven Basic Habits of 
Highly Effective People" and regularly attend refresher courses.

Everyone in systems is STRONGLY encouraged to attend our internal 
"Management According to Dekko".  And will regularly attend refresher 
courses.  This course has a strong emphasis on problem solving.

Everyone in systems is encouraged to further their education.  We provide 
tuition reimbursement, magazine subscriptions, local user group dues and 
meeting fees, books.  Unless things are REALLY tight we send 2 people to 
every COMMON.  We've also used the IBM tech conference.  We've brought on 
site trainers such as Jon Paris to teach RPGILE and Code/400.

We have a top notch help desk with education and the tools to perform 
their job well.  I cannot say enough positive things about their manager. 
She deserves her well earned break this weekend to go to the machine gun 
shoot down at Knob Creek.

We've had some layoff's, but our turnover is extremely low.  Other than to 
go back to college full time, and the layoff's, I don't think we've had 
someone leave on their own in over 4 years.

We keep our equipment up to date.  We've been known to walk up to people 
and offer to upgrade their PC's before they've even remarked they're in 
need.  We keep the bigger iron running fast.  We do not follow the 
mentality that a degradation of performance and constant high cpu 
utilization is just a healthy sign that you are putting the resource to 
use.

Rob Berendt
-- 
Group Dekko Services, LLC
Dept 01.073
PO Box 2000
Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com





Mike Berman <mikeba777@xxxxxxxxx> 
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10/06/2004 11:05 AM
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Subject
MIS Departmental improvements









What would you do (or have done) if you could to make your MIS the best 
technical and service delivery entitiy in your eyes as well as in the eyes 
of your users? I am interested in both AS/400 Centric as well as related 
products and platforms.

 


 
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