APC UPS issues on the 520/550/570

FYI: APC UPSs and i5 (520/550/570)

We have just converted to a new 520 and were having trouble with the UPS 
not being properly recognized. 
The issue is that it will recognize there is a UPS signal/attachment, but 
not when a power failure occurs, or battery conditions change.
IBM is apparently aware of the issue and is working toward a resolution, 
but it's not available yet. It is expected in mid-October.

APC is apparently trying to do something as well, but it doesn't sound 
like anything is expected right away.


Ron Adams
Information Technology Group
Crane Valves
9200 New Trails Dr. Suite 200
The Woodlands, TX 77385

----- Forwarded by RON ADAMS/CRANE on 09/24/2004 02:09 PM -----


APC E-support <esupport@xxxxxxx>
09/24/2004 12:01 PM
Please respond to APC E-support

 
        To:     ron_adams@xxxxxxxxxxxxxx
        cc: 
        Fax to: 
        Subject:        Cable to Connect to iSeries - 9406-520? [Incident: 
040924-001064]


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Subject
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Cable to Connect to iSeries - 9406-520?


Discussion Thread
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Response (Patricia Mandelare) - 09/24/2004 01:01 PM
Dear Ron,

Thank you for your inquiry dated September 24, 2004. Unfortunately, we do 
not currently have a solution for the IBM I5 series servers. We do support 
Native Shutdown on all Non-I5 Series AS/400 servers. Unfortunately, we do 
not support I5 series IBM servers because IBM has recently reconfigured 
the ports on their I5 servers, so that they no longer work with our 
cables. We are currently working on either new cables or adapters which 
will work on the new port setups. For non-I5 series servers, you may find 
the following Knowledge Base documents helpful in configuring the Native 
Shutdown on AS/400 servers that are not I5 series servers:

Title: UPS monitoring and shutdown solution for IBM's AS/400
URL: 
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=1205&p_created=1010390400

Title: AS/400  series interface cables
URL: 
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=1031&p_created=1010390400

It has been a pleasure to serve you. Please feel free to update your 
incident if you require further assistance.

Thank you for choosing APC!

Patricia A. Mandelare
APC Customer Solutions Team

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Customer (Ron Adams) - 09/24/2004 11:49 AM
We have just purchased a new Smart UPS 3000 to attach to our IBM i5/520 
(AS/400). The 520 recognizes that there is a UPS attached, however it 
doesn't recognize when a power failure occurs. Is there a special cable 
requirement to use this? We have attached the cable that came with the 
system 940-0024C, is this correct? If not, how do we get the right cable?

Thank You,

Ron Adams



Question Reference #040924-001064
---------------------------------------------------------------
            Product: Smart-UPS
        Sub-Product: SU3000
           Category: Installation and Configuration
Contact Information: ron_adams@xxxxxxxxxxxxxx
       Date Created: 09/24/2004 11:49 AM
       Last Updated: 09/24/2004 01:01 PM
             Status: Waiting
             Serial: YS0418110404
Management Software: 
            Version: 
   Operating System: OS400 - V5R3