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  2. MIDRANGE-L
  3. February 2004

SDM1002 on Service Agent connect via VPN

I have several V5R2 systems with Service Agent (Service Director) 
configured, and the connection to IBM via external 7852 modems (SDLC 
dial).  Works fine - Service Director places Test calls, does the 
automatic PTF check weekly - no problems.

On a couple of systems I configured IBM Universal Connection (VPN over 
Internet).  SNDPTFORD and SNDSRVRQS *TEST work fine over the VPN 
connection.  Service Agent refuses to connect and issues SDM1002 messages 
(not able to place a service call).  I've been testing by creating a Test 
problem.  WRKPRB shows the test problem as OPEN, and within a minute 
changes to PREPARED - and QSYSOPR shows the SDM1002 error message.  I can 
run SNDSRVRQS *PREPARED and the PREPARED problem is SENT, but Service 
Director refuses to do this itself.  Any clues ?

...Neil

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