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You better hope they didn't change your customer number. We've gone through 4 upgrades in the past 8 years with the same customer/serial number. I tried to use the web interface to download a PTF and it told me that it wasn't available. After some research, I was told that we didn't have a support contract. Bull, I knew we did so after so further research, they changed our customer number. No rhyme or reason. They just changed it. Go figure. My boss said 'CHANGE IT BACK, NOW! ! !' Not sure how this one will turn out. Thanks, Mark Mark D. Walter Senior Programmer/Analyst CCX, Inc. mwalter@xxxxxxxxxx http://www.ccxinc.com |---------+-------------------------------> | | "Jeff Crosby" | | | <jlcrosby@dilgardfoo| | | ds.com> | | | Sent by: | | | midrange-l-bounces@m| | | idrange.com | | | | | | | | | 01/26/2004 03:39 PM | | | Please respond to | | | Midrange Systems | | | Technical Discussion| | | | |---------+-------------------------------> >------------------------------------------------------------------------------------------------------------------------------| | | | To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx> | | cc: | | Subject: Supportline | >------------------------------------------------------------------------------------------------------------------------------| I opened a call with Supportline today regarding my inability to record macros in iSeries Access for Windows. Here is my experience. Dialed 800-IBM-SERV, option 2 for software like I'm supposed to. At this point the 'system' started taking the options for me. I ended up in the PC hardware support area. Needless to say the guy had no clue what an iSeries was. Asked me repeatedly, Netfinity? Intellisomething-or-other? Over and over. Finally asked for the 4-digit product number. Gave him 9406. After a few minutes he decided that was an AS/400 and I was in the wrong area. No &@#* Sherlock! I already told you that! <g> After being place on hold for 10 minutes he came back and told me to dial 800-237-5511. I informed him this was the old software support number and it wouldn't work because it would just take me to the 800-IBM-SERV number. On hold again. Came back with 800-426-7834, opt 70. Called that. This is PC area too. After another 10 minutes or so, I finally got to the correct area to start a new call. For the product I told her iSeries Access for Windows. She couldn't find it. Could only find iSeries Access for Web. On a hunch, I said try Client Access Express. Whoa! There it is (How long ago did IBM change the name on that? 6 months?). Gave me a PMR# and transferred me. No one came to the line so I finally pressed 1 to leave a message. Never had to do that before. All told, it took 45 minutes. Still waiting on callback. -- Jeff Crosby Dilgard Frozen Foods, Inc. P.O. Box 13369 Ft. Wayne, IN 46868-3369 260-422-7531 The opinions expressed are my own and not necessarily the opinion of my company. Unless I say so. _______________________________________________ This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
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