RE: subject: The age old question:

Rick,

The closest thing to a customer satisfaction / problem resolution avenue
that I'm aware of for the iSeries is the Rochester Customer Satisfaction
organization, which is accessed through the iSeries Nation web site.  It
strikes me that because the business partner went out of business, that IBM
should cut some slack on the penalty and perhaps acknowledge that they
should have notified the account.

It would be worth contacting them at:
http://www-1.ibm.com/servers/eserver/iseries/nation/contact/index.html

They might be able to cut through the bureaucracy.

Regards,
Andy Nolen-Parkhouse

> btw,  their previous business partner went out of business, so they
> inadvertently / accidently let thier current ibm support contract lapse.
> They're now looking at a penalty to resign for support.  they've only been
> a couple of months off support.
> 
> Rick