Re: COMMON at Gaylord Palms

I agree that the treatment and service was excellent, as it usually at the
main conference hotel.  There are four major butts:

1.    I specifically asked to be put into a room close to the convention
center, as did COMMON ask on my request, and the hotel put me into a room
in Timbuktu.  COMMON had me moved after the first night.

2.    I also spoke to the "right" people, but when it came time to check
out, I was told that my folio was closed, and the front desk person walked
away from me.

3.    The "high speed line" in my room didn't work most of the time, and
wasn't high speed.

4.    It was just plain expensive.  Too expensive.  And if you didn't have
a rental car, you were screwed.  In San Antonio, the restaurants in the
hotel can't screw you, because you can walk to many reasonable restaurants
on the river walk.

Al

Al Barsa, Jr.
Barsa Consulting Group, LLC

400>390

914-251-1234
914-251-9406 fax

http://www.barsaconsulting.com
http://www.taatool.com



                                                                           
             rick.baird@steakn                                             
             shake.com                                                     
             Sent by:                                                   To 
             midrange-l-bounce         Midrange Systems Technical          
             s@xxxxxxxxxxxx            Discussion                          
                                       <midrange-l@xxxxxxxxxxxx>           
                                                                        cc 
             09/19/2003 02:22                                              
             PM                                                    Subject 
                                       Re: COMMON at Gaylord Palms         
                                                                           
             Please respond to                                             
             Midrange Systems                                              
                 Technical                                                 
                Discussion                                                 
             <midrange-l@midra                                             
                 nge.com>                                                  
                                                                           
                                                                           





I'd like to point out that I recieved very good treatment - whatever my
problem (and those of my traveling companions), if you talked to them about
it, they went out of their way to make it right.

I don't know why so many others had problems.  I found service to be pretty
good.

rick

---original message----------

That's good news, Leo!  Ms. Taylor heard the squeaky wheel, and did the
only right thing in resolving your issues.

For all the complaints from others on the list this week about the
customer service at Gaylord Palms, it sounds like the frontline support
(front desk, onsite managers) still needs some work at customer service,
though.

GA



_______________________________________________
This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list
To post a message email: MIDRANGE-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/midrange-l
or email: MIDRANGE-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/midrange-l.