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  3. September 2003

Re: COMMON at Gaylord Palm, Orlando

When you called you were TOLD the system was new and had problems. It was only working in a very spotty manner through out the hotel. Then they had the audacity to bill for it under the resort fee. When challenged - what a tale you heard. It was better then the 7 day valet parking fees at $15/day and who had a car? Then there is the you requested delivery of the Orlando SUN fees ( in fine type at the bottom of the bill) for 7 days. PLUS a $5 per package to receive and hand to me over the counter[ no delivery]. These sort of actions vs services are NOT good moves for the hospitality industry, especially in a competitive city like Orlando! OFF my list for the future until they prove themselves worthy


At 11:04 AM 9/16/2003 -0400, Larry Bolhuis wrote:
I'm really sorry that all you guys had problems with your high speed access. My experience was exactly the opposite. I walked into my room on Saturday, connected my Wireless base unit to the wall, opened my laptop and was off and running all week without a hitch. The interesting thing I think is they had a number of people at the conference that likely could have solved their problem had they only thought to ask.... Had I know there was that big a problem I would have offered to help just for the fun!

- Larry

Leo wrote:

For those of you collecting horror stories about the Gaylord Palms, here is one of mine:

As those of you who were staying at the Gaylord Palms (for the COMMON Conference) know, the in-room (high speed?) internet WAS NOT working. One day I had to check my e-mail messages, so I used the telephone line in the room. 



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