RE: Serious service issue when ordering ptf media. -- MIDRANGE-L

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Too bad Rob.

As I have noted, we have our new 810 in and IBM was in the last two days to
get LPAR all setup. On Tuesday they called and asked that I submit a certain
PTF # via our 620 (that kicked off an order for all the V5R2 PTF's; hyper,
DB, etc.) and the next day I got TWO sets. I think the reason for two was
that the line failed during the initial request and it must have failed
AFTER IBM got the request but before I got the acknowledgement. So I sent
the order again. Both arrived via Airborne... Hopefully you will get them
today or tomorrow !

Chuck

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of rob@xxxxxxxxx
Sent: Thursday, August 21, 2003 1:17 PM
To: Midrange Systems Technical Discussion
Subject: Re: Serious service issue when ordering ptf media.

I will probably have to do that (ftp ptf's to virtual optical drive) for
this weekend.  I don't have any hope that IBM can get their act together in
a timely fashion.

Rob Berendt

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