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Lou, > I don't know the answer. > In cases like call centers and offshore IT development, I have no >idea how to fix it. For the call center, no long-distance tariff >would work Exactly. I don't know what could realistically be done in a case like this. I'm afraid it is just part of the new global economy. Have you noticed that more and more retailers have order departments and customer service departments all with foreign accents? > I would think that in the long run a difference in quality would >be perceived in the marketplace, but past experience shows that the >vast majority of consumers are price-conscious At the particular call center here where I live (and now shut down), the PC manf in question claims over 90% of the calls were from under 10% of their customers: the end consumer instead of the business customer. Probably makes them wonder why they ever tried to expand beyond targeting the business market... Doug
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