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  3. June 2003

Re: Catching errors on user screens

Oliver

Can you use the system reply list? Or alerts? If you can filter from the message text, the reply list may help - not be too generic. And alerts, once set up, can notify you, as well as the user. I think.

HTH

Vern

At 10:36 AM 6/26/2003 +0200, you wrote:
Hiya,

well, as one of our apps we have an old BPCS implementation. The users of
the app are very inexperienced and tend to create lots
of user problems.
Worst of all, when one of the programs crashes, they just ignore the
problem and press enter until the error screen goes away. When
I'm lucky they will call they had a problem, but normally they wait until
consequential errors occur.

Any trick to stop these users cold at the error screen? I preach to them
every other day to at least press 'D' and Enter, so I get a dump.
But most of the time they'll just do enter.

Thanks,

Oliver



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