RE: How to tork off a customer

Jeff,

I have worked with ASC for almost 2 years now and I have never ever had a
problem of not being able to get in touch with someone. They have always
been very reactive to my calls/emails. I am not sure where the break down in
communication is, but ASC has some great products and service.  I am sure
that if you would have called and asked for support to get an additional
code yesterday or today.......someone would have given you a new code.

I know that one of the biggest pet peeves for anyone, is not being able to
get a hold of someone 
to talk to when you have a problem.  In this case I am sure that this
instance is a fluke. 

I do not know who your sales/support person is but my two people have been
wonderful (Scott Schramer and Teresa Gilson).

Jim Rubino
Senior Business Systems Analyst
FIKE CORPORATION
704 South 10th Street
Blue Springs, Mo.? 64015
(816)?229-6216? Ext. 213
?


-----Original Message-----
From: Jeff Crosby [mailto:jlcrosby@xxxxxxxxxxxxxxxx] 
Sent: Tuesday, May 20, 2003 9:40 AM
To: Midrange Mailing List
Subject: How to tork off a customer


MODE(*VENT)

To all you vendors out there who might participate or lurk on this list, 
here's a way to certainly tork off a customer.

We did a trial of advanced ESEND from Advanced Systems Concepts (ASC). 
They issue trial codes 9 days at a time.  We loved the product and 
issued a check on 5/9, the same day they issued a new trial code and I 
told them it was already in production.

Yesterday was 5/19 so guess what happened after hours.  Yup, it quit 
working.  I called their office, which was closed, and left a VM.  Then 
I called the home phone of the employee I deal with and left another VM. 
  I checked my VM regularly last night for a response and got none.  (I 
found out today that this employee turns off the ringer on this phone 
line at home so she's not bothered.  So why have it?)

But what _really_ torked me off this morning is I found out that ASC 
_knew_ it would expire yesterday, so they called our A/P person and 
asked where the check was.  But no one from ASC contacted _me_ for an 
extension.  They checked on where their money was, but not whether our 
production jobs would continue to work.

Now I realize we're all human and anyone can forget things.  Heck I 
forgot it was going to expire yesterday.  But since they remembered and 
made a phone call . . .

I've been using Abstract/Probe from them for 10 years or more, so it's 
not like they didn't know we actually pay our bills.

MODE(*NORMAL)

-- 
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily
the opinion of my company.  Unless I say so.



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