How to tork off a customer -- MIDRANGE-L

MODE(*VENT)

To all you vendors out there who might participate or lurk on this list, here's a way to certainly tork off a customer.

We did a trial of advanced ESEND from Advanced Systems Concepts (ASC). They issue trial codes 9 days at a time. We loved the product and issued a check on 5/9, the same day they issued a new trial code and I told them it was already in production.

Yesterday was 5/19 so guess what happened after hours. Yup, it quit working. I called their office, which was closed, and left a VM. Then I called the home phone of the employee I deal with and left another VM. I checked my VM regularly last night for a response and got none. (I found out today that this employee turns off the ringer on this phone line at home so she's not bothered. So why have it?)

But what _really_ torked me off this morning is I found out that ASC _knew_ it would expire yesterday, so they called our A/P person and asked where the check was. But no one from ASC contacted _me_ for an extension. They checked on where their money was, but not whether our production jobs would continue to work.

Now I realize we're all human and anyone can forget things. Heck I forgot it was going to expire yesterday. But since they remembered and made a phone call . . .

I've been using Abstract/Probe from them for 10 years or more, so it's not like they didn't know we actually pay our bills.

MODE(*NORMAL)

--
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily
the opinion of my company.  Unless I say so.

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