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  3. March 2003

Printing problems

We just replaced our old HP color laser printer with a new HP Laserjet
2500L color printer on the network via TCP/IP (with an internal Jet  Direct
card), and now have a problem with it sporadically not printing one color
on the invoices we print. Out of 100 invoices, 3-6 pages will be missing
either the red OR the black portion of the invoice form. These misprinted
invoices are scattered throughout the pile.  If we reprint the same set of
invoices, the same thing happens again but to DIFFERENT invoices than it
originally happened to. If these invoices are printed to a different color
printer, there is not this problem.  The invoices are printed using the
AS/400 spool file merged with a forms printing program called EZPrint,
creating an ASCII document.  Discussions with Tech Support at IBM, EZPrint,
and HP have not provided a solution.  Has anyone else experienced this
problem?  Help!!


Cheryl Courtney
IBM Certified Specialist AS/400 RPG IV Programmer
Eimo Americas

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