searching for PTFs

How does one go about searching for a PTF or PTFs given a certain symptom?  We 
are on v5r2.

We upgraded our dev box a month ago, and ops still has not found/applied a PTF 
to fix the bug in
SEU that does not allow more than one spool file with the same name & user to 
exist when trying to
browse the spool file from SEU's F15=Browse/Copy options, despite using *LAST 
for the Job Number
and Spool Number.  (The error message is CPF3343: "Duplicate job names found.")

                           Browse/Copy Options

 Type choices, press Enter.

   Selection . . . . . . . . .   2              1=Member
                                                2=Spool file
                                                3=Output queue
   Copy all records  . . . . .   N              Y=Yes, N=No
   Browse/copy member  . . . .   VD1409MD       Name, F4 for list
     File  . . . . . . . . . .     QSRC         Name, F4 for list
       Library . . . . . . . .       DEVDB      Name, *CURLIB, *LIBL

   Browse/copy spool file  . .   VD1409MD       Name, F4 for list
     Job . . . . . . . . . . .     VD1409MD     Name   
       User  . . . . . . . . .       DAN2234    Name, F4 for list
       Job number  . . . . . .       *LAST      Number, *LAST 
     Spool number  . . . . . .     *LAST        Number, *LAST, *ONLY

   Display output queue  . . .   QPRINT         Name, *ALL   
     Library . . . . . . . . .     *LIBL        Name, *CURLIB, *LIBL

TIA for any assistance.
- Dan

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