RE: Tier pricing (was chgsysval QMODEL)

I actually think you have them dead to rights if the license agreement
specifically notes a nominal administrative fee.  Nominal, in this case,
means "Insignificantly small; trifling".  I don't think you even need a good
corporate attorney to resolve this one.

Fax back the quote and a copy of the agreement, and ask them to try again.

-Jim



-----Original Message-----
From: Chris Devous [mailto:cdevous@antigua.com]
Sent: Monday, December 30, 2002 3:08 PM
To: midrange-l@midrange.com
Subject: RE: Tier pricing (was chgsysval QMODEL)


Jim,

Good suggestion. We will demand an itemized, detail quote.

The admin fee is applicable if you are not a support contract customer (we
aren't,
and weren't the last time we did this, when there was no charge).  Well, I
should
qualify and say that that's how our license agreement reads, I am assuming
that
other people's are similar or the same.

The administrative fee is noted as "nominal".  I wonder how many nominals
you get
for $10,000....

I agree that it is unethical, and I think you are dead on right about the
brick wall.

--Chris

On 30 Dec 2002 at 12:47, Jim Damato wrote:

> Is the administrative fee documented in the contracts?  If so, is the
> $10K specifically mentioned?
>
> Such a charge to generate a new license key for a user-based license
> is unethical, but it sounds like you're gonna be beating your heads
> against a brick wall.  You might start by demanding an itemized,
> detail quote for the fee.
>
> -Jim
>