Re: IBM and customer service (Update Per IBM)

Howard, some of those folks on the phone don't have a clue and they
sometimes misinterpreted policies.

----- Original Message -----
From: "Weatherly, Howard" <Howard.Weatherly@dlis.dla.mil>
To: <midrange-l@midrange.com>
Sent: Tuesday, October 22, 2002 4:09 PM
Subject: RE: IBM and customer service (Update Per IBM)


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> Dare, that's understandable, but what about training? In the past Learning
> Services would not turn the page until they had a cc number, then to turn
> around and ignore it is just plain bad! In my case I guess they realized
> that that is the way I signed up and went ahead and processed the cc.
>
> -----Original Message-----
> From: Dare [mailto:oludare@ix.netcom.com]
> Sent: Tuesday, October 22, 2002 3:50 PM
> To: midrange-l@midrange.com
> Subject: Re: IBM and customer service (Update Per IBM)
>
>
> Dare,
>
> I've investigated...to net, if you wanted to make a lump sum purchase, you
> can use a credit card.  However, the purchasing option that you selected
> was 24 monthly payments and IBM does not have an automated method to be
> able to charge your credit card each month during this time period (would
> have to be performed manually).  As a result, the direct charging on a
> monthly basis must be placed against a bank account.
>
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