Unfriendly User Manuals

Arrgh!  Just had another company do this to me.

ICS (the FormSprint people) sent the latest copy of their user manual.
Instead of loose leaf pages in a 3-ring binder, it's now a paperback
book.  It no longer stays open on _any_ page, let alone a specific
page.  Therefore I have to hold it open with 1 hand when in use.
Furthermore, the spine won't stand up to much use, period.

When I called to register a complaint, I was told it's a cost cutting
measure.  I said I understand the 'why', but why couldn't you have just
sent me new loose leaf pages?  I would insert them and it would be even
less cost for them.  Their reply was that most customers won't take the
time to do that.  My response _should_ have been that if a customer
won't keep the manual up-to-date, that customer isn't using the manual
to begin with.

They seemed genuinely surprised that I was irritated with this.  Am I
the only one who actually uses manuals as a guide from time to time and
wants them to stay open on the page I want?

--
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily
the opinion of my company.  Unless I say so.