Re: Service and Support - Part II

I can usually restrain myself, but against my better judgement, I just had
to respond to this one.

I only wish IBM was smart enough and agile enough to actually have the
coordination that would be required to do this manipulation "of the
customer base." Apparently, Leif thinks IBM developers sit in architecture
design discussions and say "boy that would be really cool, but it would be
too easy and, don't forget, we have to manipulate the customer base. Lets
make this really hard and complex in order to generate more calls to the
support line to make it more costly for IBM to support  and to drive
customers away because it's too hard to use." It just doesn't happen...

Leif, I respect your technical abilities, but your propensity to utter
personal opinions as if they were fact on subjects to which you have
absolutely no insight drives me nuts.

These are my own personal comments and not that of my employer.




                      "Leif Svalgaard"
                      <leif@attglobal.ne        To:       
<midrange-l@midrange.com>
                      t>                        cc:
                      Sent by:                  Subject:  Re: Service and 
Support - Part II
                      midrange-l-admin@m
                      idrange.com


                      04/09/2002 05:11
                      PM
                      Please respond to
                      midrange-l





From: Jan Megannon <jmegannon@intekom.co.za>
> What gets me is that IBM subscribes (in absolutely every aspect) to a
model
that
> says : 'If it can be complex, why make it simple?'.

That they have always done. Complexity is the tool used to manipulate
the customer base. There is money in complexity.

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